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Before you apply for pre-application advice, check the guidance on discharges to surface water and groundwater (opens in new tab). This explains:
The Environment Agency can give you free basic pre-application advice about:
If you need more in-depth advice, the Environment Agency offers an enhanced pre-application advice service.
The guidance on how get pre-application advice (opens in new tab) explains:
Most requests are completed in 10 hours or less, and many in 5 hours or less. Only a small number of requests take longer than 20 hours. In these cases, the Environment Agency will contact you to agree a maximum cost to you.
At the end of the form you can provide any extra details that were not covered in the earlier questions. You will also be able to upload any relevant supporting documents.